FAQS

Why can’t I place an order online?

If you are having problems placing an order online please contact us at sunglasses@iconeyewear.co.uk. 

What is your exchange/refund policy?

Please visit our Returns Policy page.

How do I know if the goods I order are in stock?

Almost all sunglasses shown on our website are currently in stock. On the rare occasion the goods are temporarily out of stock we will contact you to inform you of when they will be available. 

Where is my order?

All UK orders are sent via 1st class Royal Mail . The majority of orders are processed and delivered within 3 working days.  Should you not receive your sunglasses within 7 working days of placing your order please contact us at sunglasses@iconeyewear.co.uk and we will track your parcel.

Is payment secure?

Yes, all online payments are taken through PayPal and Google both of which are widely used and offers buyer protection on all transactions.


Do I have to pay for my order online?

All orders must be paid for online with a PayPal or Google account.

How can I contact Iconeyewear?

If for any other reason you need to contact us and/or your query hasn’t been answered please contact us at sunglasses@iconeyewear.co.uk
or telephone on 0191 281 0404.